Questions, answered plainly
How long does delivery take?
Orders ship within 1–3 business days, then take 7–12 business days to reach Canada and the US. That's the real range, not a rounded-down one. You'll get a tracking link by email as soon as your order ships.
Does it show acne?
It shows your skin's surface under UV light, including breakouts, clogged pores and the tiny orange-red dots many people see in their pores at 365nm. It doesn't diagnose, treat or prevent acne. For acne concerns, talk to a pharmacist or dermatologist.
Is the UV light safe to use on my face?
PoreVision uses 365nm UVA light. Never shine it into anyone's eyes. To look at your own face, wear UV400 glasses; if someone else is checking your skin, keep your eyes closed. Use short passes of a few seconds. It's not for children.
If your skin is sensitive to light, or you take medication that makes it more sensitive, check with your doctor before using it.
Are UV-blocking glasses included?
Not in the box. To look at your own face, your eyes need to be open, so wear UV400 glasses (any UV400 sunglasses work). If someone else is checking your skin, you can simply keep your eyes closed.
Does it work on my skin tone?
It works on every skin tone, but the effect isn't equally strong. The orange-red dots and contrast are usually easiest to see on light to medium skin; on deeper skin tones they can look more subtle. A fully dark room gives the clearest view.
Does it work with mineral and chemical sunscreen?
Most mineral and chemical sunscreens absorb UV, so both usually show up darker. Some formulas show less contrast than others.
How do I charge it?
It has a built-in rechargeable battery. Charge it with the included USB cable from any USB charger.
What's in the box?
The PoreVision lamp and a USB charging cable.
What if it arrives damaged or doesn't work?
Contact us within 30 days of delivery with your order number and a photo or short video, and we'll send a replacement or refund you. Unopened items can be returned within 14 days of delivery. Opened lamps can't be returned for a change of mind, since they're used on skin. Full returns policy
Is PoreVision a medical device?
No. It's a cosmetic viewing tool. It doesn't diagnose, detect or treat any skin condition, and it doesn't measure SPF. If you're concerned about a spot or mark on your skin, see a doctor or dermatologist.
Where are you based?
We're a small team in British Columbia, Canada. Orders ship from our supplier's warehouse. Contact us with any question.