Refund policy

Returns and refunds

Here's exactly what happens if something goes wrong with your order.

Damaged, defective or not as described

If your PoreVision arrives damaged, stops working within 30 days of delivery, or isn't as described, email porevisionca@gmail.com with your order number and a photo or short video. We'll send a replacement or give you a full refund. In most cases you won't need to ship anything back; if we do ask for it back, we pay return shipping.

Unopened items

Unopened items in their original, sealed packaging can be returned within 14 days of delivery. Email us with your order number first and we'll send return instructions. Return shipping for these returns is paid by the buyer.

Opened items

Because PoreVision is used on skin, opened lamps can't be returned for a change of mind. This doesn't affect anything in the damaged, defective or not as described section above.

Refunds

Approved refunds go back to your original payment method within 5–10 business days of us receiving your return or confirming the issue.

Orders that never arrive

If your order hasn't arrived 30 business days after it shipped, contact us and we'll investigate, reship or refund you.

Contact us first

If anything isn't right, email porevisionca@gmail.com. We reply within 1–2 business days and we'll sort it out with you directly.